Shipping Policy
(Updated on 06/14/2026)
At Quinte Wellness Inc., we work hard to process and deliver your order as quickly and efficiently as possible. Please review the following Shipping Policy to understand how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1-3 business days after payment has been successfully received and verified.
Orders placed on weekends or federal holidays will be processed on the next business day.
During periods of high order volume, product launches, promotions, or holidays, processing times may be longer than usual. If significant delays occur, we will make reasonable efforts to notify affected customers.
Shipping Rates
We offer free standard shipping on all orders over $99 within eligible delivery areas.
For orders below $99, shipping charges will be calculated and displayed at checkout based on the selected shipping method and delivery location.
Shipping fees are non-refundable unless otherwise required by law.
Shipping Locations
We currently ship only to locations where our hemp-derived products may legally be sold and delivered.
Due to varying federal, state, and local regulations, certain products may not be available for shipment to all jurisdictions. We reserve the right to restrict, refuse, or cancel orders that cannot be legally fulfilled.
Customers are responsible for ensuring that the products they purchase may be lawfully received, possessed, and used in their location.
Delivery Estimates
Estimated delivery times vary depending on the shipping method selected and destination.
Typical delivery timeframes are:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-4 business days (where available)
Delivery estimates are provided for convenience only and are not guaranteed.
Delays may occur due to weather conditions, carrier disruptions, high shipping volumes, regulatory inspections, or other circumstances beyond our control.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing tracking information, when available.
Tracking updates are provided by the shipping carrier and may take up to 24-48 hours to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, lost packages, additional shipping charges, or delivery failures resulting from incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that address changes can be made after an order has been processed.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations and policies.
We are not responsible for packages that are lost, stolen, delayed, or damaged after being marked as delivered by the carrier. However, we will gladly assist customers in filing claims or locating shipments whenever possible.
If your package appears to be missing, please contact both the carrier and our customer support team for assistance.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
To help us investigate the issue, please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping package
- A brief description of the issue
We will review each case and determine an appropriate resolution in accordance with our policies.
Shipping Restrictions
Our products are intended for adults of legal purchasing age only.
We reserve the right to:
- Verify age before shipment.
- Refuse shipment where prohibited by law.
- Cancel orders that do not meet legal or compliance requirements.
- Limit product availability in certain jurisdictions.
Returned Packages
Packages returned due to incorrect addresses, failed delivery attempts, refusal of delivery, or other customer-related issues may be subject to additional shipping charges before reshipment.
Refunds for returned packages will be processed in accordance with our Return Policy and may exclude original shipping charges.
Policy Updates
We may update this Shipping Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will become effective immediately upon posting on this page.
Contact Us
If you have any questions regarding shipping, delivery, or order status, please contact our customer support team:
Quinte Wellness Inc.
Support@quintecbd.com
We appreciate your business and thank you for choosing Quinte Wellness Inc.