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Refund and Return Policy

(Updated on 06/14/2026)

At Quinte Wellness Inc., customer satisfaction is important to us. We stand behind the quality of our products and aim to provide a fair and transparent return process. Please review the following policy carefully before making a purchase.

Eligibility for Returns

Due to the nature of hemp-derived consumable products, not all items are eligible for return. To maintain product quality, safety, and compliance standards, returns are accepted only under the circumstances outlined in this policy.

  • To be eligible for a return, the item must:
  • Have been purchased directly from our website.
  • Be returned within 30 days of the delivery date.
  • Remain unopened, unused, and in its original packaging.
  • Include all original labels and product information.

Products that do not meet these requirements may not qualify for a refund or exchange.

Non-Returnable Items

For health, safety, and regulatory reasons, we generally cannot accept returns for:

  • Opened or partially used products.
  • Products that have been consumed.
  • Items damaged due to misuse, improper storage, or customer negligence.
  • Clearance, promotional, or final sale items.
  • Gift cards or digital products, if applicable.

We reserve the right to refuse returns that do not comply with this policy.

Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

When submitting a claim, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.

After reviewing the claim, we may offer a replacement, store credit, or refund at our discretion.

How to Request a Return?

To begin the return process, contact our customer support team with your order information.

Please include:

  • Full name.
  • Order number.
  • Email address used for purchase.
  • Reason for the return request.

If your return is approved, we will provide instructions for returning the item.

Items returned without prior authorization may not be accepted.

Refund Processing

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow:

  • 3-5 business days for return inspection and processing.
  • An additional 5-10 business days for your financial institution to post the refund.

Processing times may vary depending on your payment provider.

Shipping Costs

Original shipping charges are generally non-refundable unless:

  • The wrong product was shipped.
  • The item arrived damaged or defective.
  • A refund is otherwise required by applicable law.

Customers are responsible for return shipping costs unless the return results from our error.

Order Cancellations

Orders may be canceled only before they have entered processing or shipment.

Once an order has been processed, packaged, or shipped, cancellation requests may not be possible.

If you need assistance with an order, please contact customer support as soon as possible after placing it.

Refused Deliveries and Returned Packages

Orders returned due to incorrect shipping information, refusal of delivery, or repeated failed delivery attempts may be subject to restocking fees, return shipping charges, or both, where permitted by law.

Any approved refund may be reduced by applicable shipping and handling costs.

Satisfaction Concerns

We value customer feedback and want every customer to have a positive experience with our products.

If you are dissatisfied with your purchase for any reason, we encourage you to contact our support team. While refunds are not guaranteed outside the conditions described in this policy, we will review concerns individually and work toward a reasonable resolution whenever possible.

Chargebacks

Customers are encouraged to contact us before initiating a chargeback or payment dispute.

Unauthorized chargebacks may delay the resolution process and could result in account restrictions while the matter is investigated.

Policy Changes

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice.

Any changes will become effective immediately upon posting to this page.

Contact Us

If you have questions regarding returns, refunds, exchanges, or order issues, please contact us:

Quinte Wellness Inc.
Support@quintecbd.com

We are committed to providing quality products and responsive customer support, and we appreciate the opportunity to serve you.